Legal
Replacement Policy
Last updated: March 2025
Replacement Eligibility
You may request a replacement within 7 days of delivery if the product is:
- Damaged or defective
- Incorrect or different from your order
- Missing parts or accessories
Note: Replacement is subject to product availability in our inventory.
Replacement Process
Contact Support
Contact our support team within 7 days of delivery with your Order ID and photos/videos of the issue.
Review & Pickup
Our team reviews your request. If approved, we will arrange pickup of the original product.
Inspection & Replacement
After inspection of the returned product, a replacement will be promptly shipped to your address.
Replacement Conditions
Replacement is subject to stock availability. If the same product is unavailable, we may offer:
- An equivalent replacement product, or
- A full refund.
Replacement orders will be delivered to the same address as the original order.
Replacement Not Eligible
Replacement requests will not be accepted if:
- The product has been used, damaged, or misused after delivery.
- Original packaging, accessories, or tags are missing.
- The request is made after the 7-day replacement period.
Important Notes
- All replacement requests are subject to product inspection and verification.
- We reserve the right to reject fraudulent or invalid replacement requests.
Need a Replacement?
Reach out to our customer support team with your Order ID and photo/video proof at info@luxecart.in or call us at +91 97396 15965.